privacy agreement

Effective Date: 1/1/26
Company: Rolby Films LLC
Location: Fort Lauderdale, FL, USA

1. Introduction

Rolby Films LLC (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you use our services, including AI receptionist, template-based websites, Google Business Profile optimization, and SMS communications.

By using our services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number.

  • Account Information: Company name, billing details, login credentials, sub-account data.

  • Service Usage: Interaction with AI receptionist, forms submitted, messages received, and website activity.

  • Technical Data: IP address, device type, browser, and operating system for service optimization and security.

3. How We Use Your Information

We use your personal information for the following purposes:

  • To provide, operate, and improve our services.

  • To communicate with you regarding your account, service updates, and support.

  • To send SMS notifications, alerts, and marketing messages with your explicit consent.

  • To comply with legal obligations and regulatory requirements.

4. SMS Messaging

  • By providing your phone number, you give explicit consent to receive SMS messages, including notifications, updates, and promotional messages.

  • Messages are sent using A2P 10DLC-compliant systems.

  • Message frequency may vary depending on service usage.

  • Standard message and data rates may apply.

  • You can opt out at any time by replying “STOP” to any message. After opting out, you will not receive marketing or operational messages except as required by law.

  • We do not share your phone number with third parties for unsolicited messaging.

  • No mobile information will be shared with third parties or affiliates for marketing/promotional purposes

  • Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services

  • No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Information Sharing

We may share your information with:

  • Service Providers: Vendors who support our services, such as messaging platforms or payment processors.

  • Legal Authorities: If required by law, regulation, or legal process.

  • Business Transfers: In the event of a merger, sale, or acquisition.

We do not sell your personal information to third parties.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or destruction. However, no system is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.

  • Request correction or deletion of your personal information.

  • Opt out of marketing messages (SMS or email).

  • Withdraw consent to SMS messaging at any time by replying “STOP.”

To exercise your rights, please contact us using the information below.

9. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on our website with the revised effective date. Continued use of services constitutes acceptance of the updated Privacy Policy.

11. Contact Information

For questions, concerns, or requests regarding this Privacy Policy, please contact:

Rolby Films LLC
733 Lake Blvd, Weston, FL 33326
Email: booking@rolbyfilms.com

Terms of service

Effective Date: 1/1/26
Company: Rolby Films LLC
Location: Fort Lauderdale, FL, USA

1. Acceptance of Terms

By accessing or using services provided by Rolby Films LLC (“we,” “our,” or “us”), including AI receptionist services, template-based sub-accounts, and related software solutions, you (“Client” or “you”) agree to be bound by these Terms of Service (“Terms”). If you do not agree, you may not use our services.

2. Services

We provide meta ad management, video services, automated reception, client sub-account management, and optional backend solutions such as template-based websites, Google Business Profile optimization, and review automation. All services are delivered digitally and remotely unless otherwise specified.

3. Eligibility

You must be at least 18 years old and legally authorized to enter into contracts in the United States. By using our services, you represent and warrant that you meet these requirements.

4. Account Registration

Clients must complete our onboarding forms accurately to create sub-accounts or access services. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

5. SMS Messaging & Communication

  • By providing your phone number, you explicitly consent to receive text messages, including notifications, alerts, and updates related to your subscription and service usage.

  • Messages may be sent via automated systems (A2P 10DLC-compliant).

  • Message frequency may vary based on service type and account activity.

  • Message and data rates may apply.

  • You can opt out at any time by replying “STOP” to any message. After opting out, you will no longer receive marketing or operational messages, except as required by law.

  • Consent is required prior to sending messages; you agree not to use false, inaccurate, or unauthorized contact information.

  • If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at [support email address or toll-free number].

  • Carriers are not liable for delayed or undelivered messages

  • As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive [message frequency]. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

  • If you have any questions regarding privacy, please read our privacy policy: [link to privacy policy]

6. Payment Terms

  • Recurring services will be billed according to your chosen plan.

  • Payments must be made on time to maintain service continuity.

  • We reserve the right to suspend or terminate accounts for non-payment.

7. Client Responsibilities

  • Provide accurate information during onboarding.

  • Maintain access to email and phone numbers for service communications.

  • Comply with applicable laws, including regulations related to telecommunication and digital messaging.

8. Prohibited Use

Clients may not use our services to:

  • Send spam or unsolicited messages.

  • Violate any federal, state, or local laws.

  • Share or distribute illegal content.

  • Attempt to bypass message restrictions or consent requirements.

9. Intellectual Property

All content, software, and materials provided by Rolby Films LLC remain our property. Clients are granted a limited, non-exclusive, non-transferable license to use the services in accordance with these Terms.

10. Limitation of Liability

To the fullest extent permitted by law, Rolby Films LLC is not liable for indirect, incidental, or consequential damages resulting from the use or inability to use our services, including SMS messaging issues or third-party service interruptions.

11. Termination

We may suspend or terminate your account at any time for violations of these Terms, non-payment, or requests from regulatory authorities. You may terminate your account at any time by contacting support and completing required opt-out procedures.

12. Updates to Terms

We may update these Terms from time to time. Updated Terms will be posted on our website with the effective date. Continued use of services constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by the laws of the State of Florida, USA, without regard to conflict of laws principles.

14. Contact

For questions or concerns regarding these Terms, please contact:

Rolby Films LLC
733 Lake Blvd, Weston, FL 33326
Email: booking@rolbyfilms.com